Frequently Asked Questions
Q.Does the price include set up and delivery?
A.
No, if you select for Envy Rentals to deliver, there is a delivery fee of $70. Any delivery over 20 miles will have an additional fee of $5.00 per mile. Remember prices do not include sales tax.
Delivery Window: All standard delivery orders are scheduled between 9:00 AM and 3:00 PM.
Please keep in mind that delivery times may be affected by circumstances beyond our control, including traffic, weather, road conditions, and other unforeseen delays.
If you require a more specific delivery time, a 1-hour delivery window may be requested for an additional fee. Limited availability applies, so advance scheduling is strongly recommended.
📞 To request a specific delivery window, please contact our office at 770-262-9352.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.When do you set up?
A.Yes. Optional setup is available for select rental items for an additional fee per item. Setup is required and included in the rental price for all 10'×20' tents and larger. Smaller tents may have optional setup available.
Q.What about parks? Do parks have electricity?
A.Same-day or night pickup from parks, Airbnbs, or event venues must be disclosed when booking. Additional fees may apply.
Q.What payments do you take?
A.Payment Methods-The initial minimum deposit must be paid using a major credit card or debit card. The card used for the deposit will remain on file for the rental agreement.
We accept cash, most major credit/debit cards, and Zelle for payment of the remaining balance.
For remaining balance payments made through Zelle, please use the following information only:
Zelle: envyrentals@yahoo.com
Account Name: Denise Nichols
If paying by Zelle, please call our office during normal business hours after sending your payment to confirm that it has been received and properly applied to your rental agreement.
Once your payment has been received and confirmed, a payment receipt will be emailed to you. Please ensure all required payments are received by the applicable payment deadline to avoid cancellation of your reservation.
Q.What if we need to cancel?
A.A Minimum Payment is required at checkout and is non-refundable, but it will be applied toward your rental balance.
If you cancel more than 7 days before your event, any amount paid above the deposit may be refunded or placed on a Raincheck. The deposit will remain on file as a Raincheck for up to 12 months.
If you cancel within 7 days of your event, all payments will be placed on a Raincheck for up to 12 months. Rainchecks are not redeemable for cash
Q.Do you require a deposit?
A.Yes, A Minimum Payment is required at checkout and is non-refundable, but it will be applied toward your rental balance. Payment Methods-The initial minimum deposit must be paid using a major credit card or debit card. The card used for the deposit will remain on file for the rental agreement.
We accept cash, most major credit/debit cards, and Zelle for payment of the remaining balance.
For remaining balance payments made through Zelle, please use the following information only:
Zelle: envyrentals@yahoo.com
Account Name: Denise Nichols
If paying by Zelle, please call our office during normal business hours after sending your payment to confirm that it has been received and properly applied to your rental agreement.
Once your payment has been received and confirmed, a payment receipt will be emailed to you. Please ensure all required payments are received by the applicable payment deadline to avoid cancellation of your reservation.
Q.What surfaces do you set up on?
A.All tents must be properly secured for safety. Tents must be staked into the ground whenever possible. If staking is not permitted or possible, please contact our office at (770) 262-9352 so the appropriate sandbags/weights can be added to your order for an additional fee.
All tents must be secured at all four corners.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office. By signing or accepting your rental agreement, you agree to follow all ENVY Rentals LLC contract terms, safety requirements, setup instructions, and equipment-use guidelines.
For the safety of customers, guests, staff, and rental equipment, all safety rules must be followed at all times. Failure to follow these requirements may result in additional charges, removal of equipment, or termination of the rental without refund.
Please review your rental agreement carefully before your event and contact our office at (770) 262-9352 if you have any questions.
Q.Yes and No. A mandatory 10% Damage Liability Waiver is added to all rental orders.
What IS Covered:
The waiver covers accidental damage and normal wear-and-tear that occurs while the equipment is being used properly and according to ENVY Rentals LLC instructions.
What is NOT Covered:
The waiver does not cover theft, loss, missing items, misuse, abuse, vandalism, intentional damage, negligence, improper use, or failure to properly protect rental equipment from weather or other preventable conditions.
Examples of damage NOT covered include:
Leaving highboy tables, chairs, linens, or other equipment outside in the rain and allowing them to become water damaged.
Leaving a portable dance floor uncovered in an open or outdoor area during rain or inclement weather, resulting in water, moisture, warping, or other damage.
Leaving rental equipment unsecured during high winds or severe weather.
Allowing equipment to remain exposed to sprinklers, standing water, mud, or other preventable conditions.
Using equipment for a purpose for which it was not designed.
Damaging equipment through improper setup, moving, handling, loading, or storage.
Equipment that is lost, stolen, missing, vandalized, intentionally damaged, or returned with excessive damage beyond normal use.
Customers are responsible for taking reasonable steps to protect all rental equipment while it is in their possession. Repair or replacement costs for damage or loss excluded from the Damage Liability Waiver will be the customer's responsibility.
A.
Yes and no. If, however, damage occurs due to failure to follow our safety rules or negligence, you will be responsible for all damages up to and including replacement of the equipment which can cost thousands of dollars. We don't want you or us to be in that situation. Specifically, the dance floor has to be on a flat and dry surface whether it is indoors or outdoors. We have the right to cancel the dance floor rental or any rental equipment if the weather permits an unsafe envirornment for our customer or could cause severe damage to our equipment.